Community Guidelines

RatedJavea is intended to make finding trusted local services simpler and more useful. Everyone using the platform is expected to act honestly, respectfully and lawfully.

Be genuine

Customers should post genuine service requirements. Professionals should respond only where they genuinely offer the relevant service. Do not create fake jobs, fake accounts or fake interactions.

Be accurate

Do not deliberately misrepresent services, qualifications, experience, prices, availability, business identity, customer experiences or verification/status on RatedJavea.

Be respectful

Do not post abusive, threatening, discriminatory, harassing or deliberately humiliating content. Disagreements can happen. Keep communication factual and professional.

Protect privacy

Do not publish another person's private contact information or sensitive personal information without a legitimate reason and appropriate authority. Customer contact details received after selection must be used appropriately.

Reviews must be genuine

Reviews should describe a genuine experience. Do not fabricate reviews, arrange fake jobs to generate reviews, pay for positive reviews where prohibited, threaten users over reviews, impersonate customers or coordinate manipulation of ratings.

No spam

Do not use RatedJavea to send irrelevant promotions, repeatedly contact users who have not requested it or manipulate marketplace response mechanisms.

No illegal activity

Do not use RatedJavea to request, promote or facilitate unlawful services or content.

Professionals

Professionals should communicate clearly, arrive or respond as agreed where reasonably possible, treat customer information responsibly and deal with complaints professionally.

Customers

Customers should provide sufficient information for Professionals to assess requests, communicate honestly about their intentions and avoid wasting Professionals' time through deliberately false requests.

Community Partners

Community Partners must use their access fairly and must not abuse their position to improperly favour particular Professionals, obtain private customer information or manipulate marketplace activity.

Serious incidents

Theft, fraud, threats, deliberate property damage, misuse of customer money and other serious or potentially criminal conduct are not tolerated.

If there is an immediate safety risk or suspected crime, users should contact the appropriate emergency service, police, insurer or other competent authority as necessary. A report to RatedJavea is not a substitute for contacting emergency services or law enforcement.

RatedJavea may take precautionary action, including restricting an account while a serious report is reviewed, preserving relevant platform records and cooperating with lawful requests from competent authorities.

Reporting

If you believe a request, Professional profile or review breaches these Guidelines, use the available Report function. Reports are reviewed rather than automatically treated as proof of wrongdoing.

Enforcement

Depending on seriousness and context, RatedJavea may take no action, request clarification, hide or remove content, restrict marketplace features, warn a user, suspend an account or terminate access. Serious illegal or safety-related matters may be referred to appropriate authorities where required or justified.