Privacy Policy

1. Who we are

RatedJavea operates an online marketplace connecting customers with local Professionals.

RatedJavea, Kemp House, 152 City Road, London, United Kingdom, EC1V 2NX. Email: support@ratedjavea.com.

For the personal information described in this Policy, RatedJavea acts as controller except where another party independently determines how information is used.

2. Information we collect

Depending on how you use RatedJavea, we may process account information such as name, email address, telephone number, login/account identifiers and language preferences.

Customer request information may include requested service, description, photographs, service area, optional neighbourhood, timing, preferred language and related marketplace information.

Professional information may include business details, descriptions, service categories, areas served, portfolio images, social links, availability, contact details, notification preferences and marketplace activity.

Partner information may include contact details, invitation and account information, recruitment activity, support activity, permissions and community information.

Marketplace activity may include matching records, responses, indicative prices, availability, declines, selections, hires, completion information and contact events.

Reviews may include ratings, review text, recommendation information and the reviewer's first name.

Communications may include transactional email, WhatsApp/SMS delivery information where applicable, support messages and communication preferences.

Technical and security information may include session/account identifiers, audit events and information used to protect the platform from misuse.

Where optional analytics permission has been given, analytics and attribution may include session identifiers, page activity and referral/UTM information.

3. Why we use information

We use personal information to create and administer accounts; receive and manage service requests; match requests with potentially relevant Professionals; allow Professionals to respond; enable customers to select Professionals; share customer contact details with the selected Professional; operate reviews and reputation features; provide support; send transactional notifications; operate optional WhatsApp notifications where consent has been given; maintain security and prevent misuse; moderate content; administer Community Partners; understand and improve RatedJavea where analytics permission has been given; comply with legal obligations; and establish, exercise or defend legal claims where necessary.

4. Lawful bases

Depending on the activity, we may rely on contract or steps requested before a contract, legitimate interests, consent, and legal obligation. Where we rely on consent, you may withdraw it as described in this Policy.

5. Matching

RatedJavea uses automated rules and scoring to identify Professionals who may be relevant to a customer request. Factors can include category, service area, language, availability and other marketplace information. This determines which Professionals may receive an opportunity. It does not determine who a customer must hire. Posting-volume controls may also identify unusual activity and restrict clearly abusive submission patterns.

6. Who sees customer information

Professionals may initially receive information necessary to understand an opportunity, such as the request description, service area, timing, language and relevant photographs. They do not receive the customer's private contact details simply by responding.

When a customer selects a Professional, relevant customer contact details are released to that selected Professional.

Community Partners do not receive customer email addresses or telephone numbers merely because a request belongs to their community.

Central administrators may access information where reasonably necessary for support, administration, security, moderation or legal compliance. Sensitive administrative access may be logged.

7. Public information

Professional profiles may be publicly visible. Depending on Professional settings and submitted information, public profiles can contain business names, descriptions, service areas, services, images, social links, ratings and reviews.

Professional telephone, WhatsApp and business email information is displayed publicly only where the Professional has enabled the relevant visibility setting. Published reviews may display the reviewer's first name.

8. Communications

RatedJavea uses transactional email to communicate about accounts and marketplace activity. Professionals may separately opt in to supported WhatsApp notifications. Providing a telephone number does not automatically opt a Professional into WhatsApp. SMS may be used as a separately controlled fallback where enabled and consented to. Marketing consent is optional and separate from transactional communications.

9. Service providers

RatedJavea currently uses service providers including Supabase for database, authentication and file storage; Resend, through RatedJavea's application infrastructure, for transactional email; Twilio for enabled WhatsApp and SMS communications; and Lovable infrastructure for application hosting/tooling and related infrastructure. We seek appropriate contractual and data-protection arrangements with service providers.

10. International processing

Some service providers may process information outside the country in which you live. Where data-protection law requires safeguards for international transfers, RatedJavea will use an applicable lawful transfer mechanism. The exact infrastructure regions and transfer arrangements should be maintained as part of RatedJavea's internal processor register.

11. Cookies and analytics

Essential technologies are used to provide authentication, security and core functionality. Optional analytics and attribution technologies are not activated until the user has made the applicable optional choice. Users can reject optional technologies and later change their choice through Cookie Settings. See our Cookie Policy.

12. Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including providing the marketplace, maintaining security and marketplace integrity, handling disputes and complying with legal obligations.

Unverified requests are subject to automatic expiry and deletion. Other information may be retained for different periods depending on its purpose.

Where you request deletion, we will assess the request and delete or anonymise information where appropriate. Some records may need to be retained where necessary for legal obligations, security, fraud prevention, dispute handling or legitimate marketplace records.

13. Your rights

Depending on the law applicable to you, you may have rights to access your personal information; correct inaccurate information; request deletion; receive certain information in a portable form; restrict certain processing; object to certain processing; and withdraw consent where processing relies on consent.

RatedJavea provides a Privacy Request process for these requests. Withdrawing consent does not affect processing that was lawful before withdrawal.

14. Account closure

You may request account closure through the available account/privacy process. Account closure does not necessarily result in immediate deletion of every record. We may retain information where legally or operationally necessary, subject to applicable data-protection law.

15. Security

We use technical and organisational measures designed to protect personal information. No online system can guarantee absolute security. You should keep your account credentials confidential and contact us if you believe your account has been compromised.

16. Children

RatedJavea's marketplace is intended for adults seeking or providing local services and is not directed at children. The eligibility requirements for marketplace accounts are set out in the applicable Terms.

17. Reports and moderation

When content is reported, we may process information about the content, report, reporter and moderation outcome to investigate and protect the platform. Reporter identity is not publicly displayed through the reporting system.

For serious reports involving suspected theft, fraud, threats, significant property damage or other potentially criminal or dangerous conduct, we may preserve relevant platform records and disclose information where required or otherwise lawfully permitted in connection with competent authorities, legal claims, safety, fraud prevention or insurance matters.

18. Changes

We may update this Privacy Policy when RatedJavea's services or processing change. Material changes may be communicated to affected users. The version and effective date will be displayed and previous versions may be retained.

19. Complaints and contact

For privacy questions or requests, contact support@ratedjavea.com. You may also have the right to complain to the data-protection authority applicable to your circumstances.