Your account
Why do I need to confirm my email address?
Your request only goes live to professionals once you have confirmed your email address.
Confirming your email keeps the marketplace honest for everybody. It means the professionals we contact are responding to a real request from a real resident, and it means we can always reach you about your request.
What you will see
- Straight after posting, your request shows as waiting for confirmation. No professional has been contacted yet.
- After you follow the link in the email, your request goes live and we start contacting suitable professionals.
Important: If you typed your email address incorrectly, you can change it and send the confirmation again from the same screen.
Last updated 05/09/2026
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