For customers

Getting started with RatedJavea

RatedJavea connects residents in Jávea / Xàbia with local professionals. You post one request, we find suitable professionals, and you choose who to work with.

How to create your account

You create your account as the last step of posting a request, using the email address you gave us.

Why do I need to confirm my email address?

Your request only goes live to professionals once you have confirmed your email address.

I haven't received my confirmation email

Most missing confirmation emails are in a spam folder or went to a mistyped address.

Managing your RatedJavea account

Your account keeps all of your requests in one place.

Resetting your password

You can reset your password from the sign-in page at any time.

How to post a request

Posting a request takes a couple of minutes and is free.

What happens after I post a request?

Once your email is confirmed we invite suitable local professionals and they respond to you through RatedJavea.

How professional responses work

You can have up to three interested professionals at any one time, so you get a real choice without being overwhelmed.

How to choose a professional

Choosing a professional tells us who you want to work with and unlocks their contact details.

How to decline a professional

If a response is not right for you, you can decline it. That frees a space and we look for another professional.

When are my contact details shared?

Your contact details are only shared with the professional you choose.

How to mark a job as completed

Telling us how the job ended keeps your request history tidy and unlocks Verified Job reviews.

How Verified Job reviews work

A Verified Job review can only be left by a customer who posted the request, chose that professional and confirmed the work was completed.

Getting help with a request

You can raise a support request directly from your request page.